Support
We answer every email. Usually within two business days.
Write to info@kahatrainer.com
To get a useful answer faster, include your iPhone model, your iOS version, the app
version (at the bottom of the Profile tab), and what you expected to happen.
Common questions
Do I need an account?
No. Every feature works without one, and your data stays only on your phone. An account is only needed to sync between devices, keep a backup, invite your partner, or pass the baby to Nanu after the birth. If you create one later, what you already logged goes up with it.
How is my due date calculated?
You choose the method: the first day of your last period, the due date your doctor gave you, an ultrasound (the scan date and the age it showed) or an IVF transfer (transfer date and embryo age). You can change it later by tapping your pregnancy in the Profile tab. The due date is always an estimate — your doctor's dating wins.
How do I invite my partner?
Both of you need an account. On your phone, go to Profile → Invite partner and send the 6-digit code, which is valid for 7 days. Your partner installs Nanita, taps I have a partner code on the welcome screen, signs in and enters the code. They will see the week, appointments, kicks, contractions, ultrasounds, bump and photos, can vote on names and tick checklists — but cannot edit anything, and never see your symptoms, mood, weight, diary or exams. To remove a partner, open Profile → Invite partner; a partner can leave with Profile → Stop following.
How does the contraction timer work?
Tap to start when a contraction begins and again when it ends. The app shows how long each lasted and the interval between them. With the 5-1-1 rule — contractions every 5 minutes, lasting 1 minute, for 1 hour — it tells you it may be time to call or go. If your doctor uses another rule, choose 4-1-1 or 3-1-1. The timer also appears on the Lock Screen and in the Dynamic Island. If your water breaks, you bleed, or something feels wrong, do not wait for the rule: call your doctor or maternity ward.
How do I count kicks?
Open the kick counter, ideally at a time of day when the baby is usually active, and tap at each movement until you reach 10. The app keeps the history so you can see your baby's pattern. Fewer than 10 movements in 2 hours, or a clear change in the pattern, is a reason to call your doctor or maternity ward.
The baby was born — what now?
Congratulations! Go to Profile → The baby was born and enter the name, date, weight and type of birth. Nanita switches to a short postpartum mode for the first 6 weeks. If you are signed in, install Nanu, our baby tracker, and sign in with the same account: the baby is already there, with your partner as a caregiver.
My pregnancy ended
We are very sorry. In Profile → My pregnancy ended, the app turns off the weekly content, reminders and widget right away and shows care information instead. When you feel ready, you can start a new pregnancy, keeping or erasing the diary. If it was marked by mistake, use Profile → Reopen the pregnancy.
How do I use it on more than one device?
Sign in with the same account on each device. Logs and photos sync automatically when you are online; anything recorded offline goes up as soon as the connection is back.
How do I remove the ads?
Go to Profile → Remove ads and choose a monthly or yearly plan, or the one-time lifetime purchase. Ads only appear on content screens (Weeks, articles, Diary, chart details), never on Today, the kick counter, the contraction timer or warning signs.
How do I restore my purchase on a new phone?
Open Profile → Restore purchases, signed in to the App Store with the same Apple ID you used to buy.
How do I cancel a subscription?
Subscriptions are managed by Apple: iPhone Settings → your name → Subscriptions → Nanita. Cancel at least 24 hours before the renewal date. Refunds are handled by Apple at reportaproblem.apple.com.
I want to delete my account
In the app, go to Profile → Delete account. It removes your account, your pregnancy, all logs and photos, and your partner's access, immediately and permanently. The account is shared with Nanu, so it is deleted there too. You can also ask us by email at info@kahatrainer.com. Without an account, use Profile → Erase all data or delete the app.
Does the app replace my doctor?
No. Nanita is a log and organizer with general information; it does not diagnose or treat anything. Take your questions — and your logs, as a PDF — to your doctor or midwife. In an emergency, call your local emergency number (911 in the US and Mexico, 192 in Brazil).
I found a bug
Please tell us. Steps to reproduce it are worth more than anything else you can send — what you tapped, what you saw, and what you expected instead.