Support

We answer every email. Usually within two business days.

Common questions

Do I need an account?

No. You can add your pets and use daily care, health, walks, the diary and documents as a guest, and everything stays on your iPhone. Create an account — with Apple, Google or your email — to back up your data, use it on another device, share a pet with your family and turn on the lost-pet QR code.

How do I share a pet with my family?

With an account, open the pet's family settings and invite someone with a link or a code, as Family or as Pet sitter. A pet sitter can add records and their access ends on the date you choose. Everyone who joins sees that pet's records, photos, documents and walks.

How does the lost-pet QR code work?

Turn it on for a pet, choose which contacts to show (phone, WhatsApp, email), and print the tag or poster. Whoever scans it opens a page on kahatrainer.com with your pet's photo and your chosen contacts. If your pet goes missing, mark it as lost and the page shows an alert. Turning the QR code off takes the page down.

Does the app track my location?

Only during a walk you start, and only until you finish it. The route is saved with that walk. Location is never read at any other time.

My storage is full

Each account has 200 MB for photos and documents, on every plan; files added by family members to your pets count toward it. The bar in the Profile tab shows what you are using. Deleting old photos or documents frees space.

My pets aren't on my new phone

Sign in with the same method you used before (Apple, Google or the same email). Pets added in guest mode were never uploaded and stay only on the old phone.

I want to delete my account

In the app, go to Profile → Delete Account. The account and the pets you own, with all their records, photos and documents, are erased immediately, also for the people you shared them with.

How do I remove ads?

The No ads purchase is available monthly, yearly or as a one-time lifetime purchase. Subscriptions are managed by Apple: iPhone Settings → your name → Subscriptions → Petlu. Cancel at least 24 hours before the renewal date. On a new phone, use the same Apple ID and restore your purchase from the Subscription section of the Profile tab.

I'm not getting reminders

Check that the care routine or event has a reminder set, and that notifications are allowed in iPhone Settings → Notifications → Petlu. Focus modes can also hold them back.

Is this veterinary advice?

No. Petlu helps you organize care and records; it does not replace your veterinarian. If your pet shows signs of an emergency, contact a veterinarian right away.

I found a bug

Please tell us. Steps to reproduce it are worth more than anything else you can send — what you tapped, what you saw, and what you expected instead.

Privacy and legal

Privacy Policy · Your Privacy Choices · Terms of Use (Apple EULA)