Support
We answer every email. Usually within two business days.
Write to info@kahatrainer.com
To get a useful answer faster, include your iPhone model, your iOS version, the app
version (at the bottom of the Profile tab), and what you expected to happen.
Common questions
Do I need an account?
No. Every feature works without one, and your baby's data stays only on your phone. An account is only needed to sync between devices, keep a backup, or share with a caregiver. If you create one later, what you already logged goes up with it.
How do I share with my partner or a caregiver?
Both of you need an account. On your phone, go to Profile → Caregivers → Invite a caregiver and send the 6-digit code, which is valid for 7 days. The other person installs the app, signs in and enters the code under Profile → I have an invite code (or Profile → Caregivers → I have a code). From then on, you both see and edit the same baby, and new logs show up on the other phone within seconds.
How do I use it on more than one device?
Sign in with the same account on each device. Logs sync automatically when you are online; anything recorded offline goes up as soon as the connection is back.
I already use Gravidez Tracker — do I need a new account?
No. Sign in with the same account. The baby you registered there is already here.
How do I remove the ads?
Go to Profile → No Ads and choose a monthly or yearly plan, or the one-time lifetime purchase. Ads only appear on the Progress and Guide screens, never while you log.
How do I restore my purchase on a new phone?
Open Profile → Restore purchases, signed in to the App Store with the same Apple ID you used to buy.
How do I cancel a subscription?
Subscriptions are managed by Apple: iPhone Settings → your name → Subscriptions → Nanu. Cancel at least 24 hours before the renewal date. Refunds are handled by Apple at reportaproblem.apple.com.
I want to delete my account
In the app, go to Profile → Delete account. It removes your account and the babies you own, with all their logs, immediately and permanently; your access to other people's babies is removed. The account is shared with Gravidez Tracker, so it is deleted there too. Without an account, just delete the app.
Does the app replace the pediatrician?
No. Nanu is a log and organizer with general information. Take your questions — and your logs — to your pediatrician. In an emergency, call your local emergency services.
I found a bug
Please tell us. Steps to reproduce it are worth more than anything else you can send — what you tapped, what you saw, and what you expected instead.